Main

July 9, 2009

Study Finds Consumers Trust Online Opinions - More Reason that You Should be Monitoring What People Say about You

From The Consumerist:

A global Nielsen survey reports the cool yet frightening revelation that people trust opinions they find on the internet more than those from newspapers, TV, radio and magazines. The only category that trumps online rumblings is "recommendations from people known."

So what does this mean? The implication for consumer sales is obvious, but is this finding applicable to legal professionals? Yes, I think so.

The things that people are saying about you and your clients on the web could have a big impact on your public image and theirs. That's why it's very important to monitor what's being said. See my earlier posts for tips on setting up alerts to notify you when you or your clients are discussed via Twitter, Web pages, and blogs.

Here's the full breakdown of the Nielsen survey as it appears in AdWeek

Source: Twitter @ding0036

June 25, 2009

10 Tips for Networking at Conferences

Jason Eiseman has compiled a great list of tips for networking at conferences. Although his list specifically mentions the CALI and AALL conferences, his suggestions certainly apply much more broadly.

Here's the basic list - see Jason's full post for annotations.

1. Be yourself
2. You have something very important to say
3. Have an elevator pitch
4. You are not a "dream maker."
5. You're probably not that funny
6. Don't pretend you remember me
7. Don't be offended but I may walk away from you
8. Don't do me any favors
9. You don't have to exchange business cards with everyone: use social networking too
10. If you see me, say hello.

This is an awesome list - both funny and wise. I particularly like #2: "You have something very important to say." But I think it goes well beyond conferences--it's true of your professional life as a whole.

This has been a particularly personal lesson for me. As a young person, I was extremely shy and had fairly low self esteem - the kind of student that never, ever spoke up in class because I felt that I had nothing important to offer.

Fortunately, I got over it. It took some serious encouragement from a wonderful mentor who coached me through writing and eventually publishing my senior thesis. For me, it was that experience of having a published article that made me realize that I actually did have something valuable to say.

I've written a lot since then and presented many times, but it still sometimes amazes me that people think I've got something worthwhile to offer. I continue to struggle with my shyness but that little voice in my head that says "yes, I do have something important to say" keeps me talking.

March 12, 2009

Coming Soon - Route Calls, Manage Voicemail & Make Free Calls with Google Voice

From the NYT:

Google stepped up its attack on the telecommunications industry on Thursday with a free service called Google Voice... [The service] is intended to simplify the way people handle phone calls, voice mail and text messages...

Google Voice allows users to route all their calls through a single number that can ring their home, work and mobile phones simultaneously. It also gives users a single and easy-to-manage voice mail system for multiple phone lines. And it lets users make calls, routed via the Internet, free in the United States and for a small fee internationally...


There are also a slew of other features available such as call screening, blocking, voicemail transcripts, email or text notifications, conference calling and more. See the Google Voice Features page for more info, including video demos of each feature.

The service is initially only available to a select group of users but Google says the general public will be able to use it in the coming weeks. Definitely watch for news when it does become available. This is going to be huge.

December 29, 2008

Legal Ramifications of Twitter Use

An article in Law.com's Legal Technology section offers some thoughts on the legal ramifications of Twitter use.


Lawyers caution... that Twitter carries a number of legal risks. Users posting tweets from corporate networks could expose company secrets. These conversations, lawyers note, are legally binding and subject to the legal rules of electronic discovery, which means tweets could be subpoenaed in a lawsuit.

Twitter also raises invasion of privacy and defamation issues. Trademark violations could also be alleged if Twitter users appear to have a relationship with a company or product when one does not exist or post tweets to dilute a trademarked name.

Twitter could also trigger more workplace retaliation and wrongful termination claims, whereby users will claim that they were retaliated against or fired over protected information they tweeted, such as being harassed at work or disclosing a safety violation.

September 12, 2008

Search Twitter and Track Updates with RSS

Here's an update to my post earlier this month on Tracking Blog Posts & Comments. Now, it seems that you can search and track what people are saying on Twitter, as well. [What is Twitter?]

Go to the Twitter search page and run your search. On the results page, you'll see a RSS Feed for this Query button.

For more info on using Twitter as a Knowledge Base & Expertise Resource, see LawyerKM. Cindy Chick also has a good post on just what you can do with the Twitter search.

August 25, 2008

Phone in a Question, Get a Text Answer Back with ChaCha

ChaCha is a free cellphone service that lets you ask any question answerable via a Web search, using any cellphone, by simply making a voice call. A few minutes later, you'll receive an answer as a text message.

From All Things Digital:

ChaCha requires no registration and works on any cellphone carrier. It needs no special codes or key words. You just state your question as if you were asking a friend. If you prefer to type your question, you can text it to "ChaCha," or 242242. Though ChaCha itself charges no fees, your phone carrier may charge for the minutes you use, or for the text messages.

The service works by routing your questions to one of 10,000 hired "guides" -- students, stay-at-home parents, retirees and others -- who look up the questions on the Web and reply. They get paid 20 cents per answer.


Read on for a review of the service and a comparison to services such as Google SMS, Goog 411 and Microsoft's TellMe.

Thanks to my colleague, Mary Jo Koranda for the tip about ChaCha.

August 22, 2008

Free Wi-Fi Directory

The Wi-Fi-FreeSpot Directory is a listing of locations that offer Free Wi-Fi. There is a state by state directory, along with nationwide chains and airports which offer free access. International locations are also listed.

Source: Now@MPL

July 29, 2008

Slydial Connects You Directly to Voicemail

A new service called Slydial connects you directly to to someone's mobile voicemail - without ever having the phone ring. Sneaky.

Here's how it works:

  1. Dial 267-SLYDIAL (267-759-3425) from any landline or mobile phone.
    (It doesn't work if you have caller id blocked on your phone)
  2. At the voice prompt, enter the U.S. mobile phone number of the person you want to slydial.
  3. After a brief ad, you will be directly connected to their voicemail.

I tried this out on my husband's cell phone and it really works. It put me right in his voicemail with no indication that I'd done anything differently. I can think of a few good uses for this. Can you? Here are some from Slydial.

June 6, 2008

No Call List Now Accepts Cell Phone Numbers

The Capital Times reports that Wisconsin residents can now add their cell phone numbers to the state's No Call List. The next list will go into effect in October.

To sign up or for more information, call 1-866-9NO-CALL (1-866-966-2255) or visit https://nocall.wisconsin.gov/web/home.asp.

April 30, 2008

Create Own RSS Feed or Email Alert to Monitor Web Site Changes

Monitoring changes to Web sites can be an important part of legal practice, whether for litigation, competitive intelligence, current awareness, or any number of other reasons. RSS feeds and email alerts make potentially laborious process much easier. Instead of going out to the web site every day, you can automatically receive notification of any changes.

But what do you do when the site doesn't offer a RSS feed or email alert? Build your own. I put together this short handout for a class I taught last week. In it, I describe two tools - PonyFish (RSS) & Watch That Page (email) - which allow to you create your own monitoring service.


Read this doc on Scribd: Build Your Own RSS Feed or Alert

April 23, 2008

WisconsinEye Progress Report

There's a lot going on with WisconsinEye these days. Last night, Christopher Long, President & CEO was the guest speaker at the joint meeting of the Law Librarians Association of Wisconsin and the Wisconsin Chapter of the Special Libraries Association.

It's More Than You Thought
Many of us probably think of WisconsinEye as CSPAN for Wisconsin, and, yes, while it does serve that role, it also does much more. In addition to its coverage of state government, WisconsinEye captures other aspects of Wisconsin public life, "from the Capitol to Main Street and city halls, community centers and neighborhoods."

Availability
Christopher explained that WisconsinEye is available on the digital tiers of both Time Warner and Charter Cable. It is also available online. DVDs are also available for purchase from WisconsinEye for those wishing to have a permanent copy of a particular broadcast for their collection.

Coming Soon
Christopher gave us a sneak peek of some planned upgrades. A email alert service for upcoming programming and video archive search engine are currently in the works. An RSS feed for newly archived programming is also planned. There will also be new types of programming, such as expanded areas of coverage within the capital (committee rooms, rotunda, etc). Several new series are also planned, including a legal affairs series.

For Legislative History Research
There were several questions from the audience about using WisconsinEye coverage for legislative history research. Christopher indicated that this type of use was welcomed. Note that their user agreement indicates that:

Users who are schools, higher education institutions, State of Wisconsin agencies, libraries and municipalities are authorized to record, reproduce, internally transmit, publicly display and perform our Content to their respective students, employees, or patrons for educational, training, research and other non-commercial and non-political purposes.

Although thousands of hours are already available in WisconsinEye's archive, accessing them at this point is difficult since one would have to browse by date to view the content. I look forward to the addition of the video search engine. Presumably, this will make content much more accessible and, therefore, useful for conducting legislative history research.

November 6, 2007

Disposable Phone Numbers

There is a service called Numbr (formerly Craigsnumber) that provides free disposable phone numbers. You say how long you need the number (one hour to one month) and tell it to what real phone number(s) you want it forwarded.

There are some additional advanced options and you can terminate or extend the number if desired. Get your number at the Numbr web site or call (415) 234 5678.

One suggested use for a disposable number is when posting a contact number on an auction or ad. I could also see using it for online transactions or prize registrations when a phone number is required. I'm sure there are lots of other uses. If you think of any, add them to the comments.

Source: inter alia